Refund policy

Right of withdrawal

Pursuant to art. 64 of Legislative Decree 6 September 2005 n. 206 ("Consumer Code") The right of withdrawal can be exercised by the only natural persons who act for purposes unrelated to their business or professional activity.

All the products of the products are borne by the customer, who will deliver the same to the domicile ofSamsaraoffial.com. All articles made must be received in the same reception conditions, equipped with the original packaging. The postponement of the goods in other way is not allowed. The valid exercise of the right of withdrawal is conditioned by the sending of a registered letter with return receipt or any other explicit declaration of the desire to exercise the right of withdrawal (e-mail), within 14 (fourteen) working days from the date of Delivery of the goods to the following addresses:Samsaraoffial.com, Viale Japigia 9/11 Lecce 73100 - or through the appropriate form on the site

The transport costs incurred for the delivery of the product to the Customer and for the possible return are not refundable. The reimbursement of the sum paid and corresponding to the entire order or part of it, net of shipping costs, will take place by bank transfer within 14 working days from the arrival of the goods at the domicile of Samsaraoffial.com, which reserves the right to suspend the payment until the reception of the goods or to the customer of their shipment.

Attention are not accepted rendered for personalized or tailor -made goods since they are not dealers

Non -compliant product

If the customer receives a different or non -compliant product from the ordered one, it will be his right to communicate it directly to Samsaraoffial.comby e -mail, specifying which product it is. Will take care of Samsaraoffial.comContact the customer for any agreements and proceed to the inholter of the correct product/products and the simultaneous retreat of that non -compliant without any aggravation of expenses for the customer.

Warranty

Samsaraoffial.comIt guarantees that the products sold leave their warehouses intact and free from defects. If the customer receives a package with evident signs of breakage or defects Must sign with control reserve,If at the opening of the package, it finds breakage, shortfalls or defects, will have to promptly communicate to Samsaraoffial.comby e -mail. Will take care of Samsaraoffial.comMake agreements for the replacement/withdrawal of the damaged product, if the package is accepted without "control reserve" there will be not possible to proceed against the courier and therefore we will not be able to postpone the damaged goods.